SALAMA TALEB SULAIMAN SALEM

Assistant Manager, CIBG Operations

Dubai – United Arab Emirates

Profile summary

Strategic and performance-focused Assistant Manager with 5 years of hands-on experience in Corporate & Investment Banking Group (CIBG) operations. Proven track record in managing complex corporate client portfolios, executing high-value transactions, and ensuring operational excellence across trade finance, credit administration, and treasury services. Skilled in regulatory compliance, risk mitigation, and cross-functional coordination to support institutional clients and drive business efficiency. Recognized for analytical acumen, client-centric approach, and the ability to thrive in high-pressure, deadline-driven environments.

Key skills

Skills
English LanguageArabic LanguageUrduHindiStaff Training & DevelopmentAbility to cross-sell banking solutionsStrong Team Collaboration SkillsProject ManagementData AnalysisDigital MarketingCommunication SkillsProfessional correspondence and reportingStrategic PlanningRegulatory Compliance (AML/KYC/CDD)Process Automation (RPA, BPM)Risk Management (Operational & Credit)Financial Modeling & ForecastingClient Relationship Management (CRM)

Professional experience

HR as a Representative Office of Customer ServicesOct 2025 - Present
Dubai Police

Responsibilities and Duties o General statistics o Organizing training schedules o Issuing all kinds of certificates and letters for Police officers.

  • General statistics
  • Organizing training schedules
  • Issuing all kinds of certificates and letters for Police officers.
Assistant Manager, CIBG OperationsMar 2020 - Present
Mashreq Bank

Responsibilities and Duties 1. Ensure adherence to banking regulations and updates, while overseeing the governance and enforcement of compliance policies within operations. 2. Overall accountable for leading and executing process improvement initiatives to enhance operational efficiency. 3. Conduct processes reviews to eliminate duplication of activities. 4. Ensure that scorecards are developed and regularly monitored to track progress toward strategic goals and performance targets. 5. Prepare for and coordinate both virtual and physical meetings. 6. Develop and follow a structured daily plan to ensure consistent productivity and achieve optimal results. Furthermore Provide support to Relationship Officers in legal document analysis and various other required procedures. Compile and compute daily Compliance and release Day end reports within the department which is connected to Assistant of SVP office.

  • Ensure adherence to banking regulations and updates, while overseeing the governance and enforcement of compliance policies within operations.
  • Overall accountable for leading and executing process improvement initiatives to enhance operational efficiency.
  • Conduct processes reviews to eliminate duplication of activities.
  • Ensure that scorecards are developed and regularly monitored to track progress toward strategic goals and performance targets.
  • Prepare for and coordinate both virtual and physical meetings.
  • Develop and follow a structured daily plan to ensure consistent productivity and achieve optimal results.
  • Provide support to Relationship Officers in legal document analysis and various other required procedures.
  • Compile and compute daily Compliance and release Day end reports within the department which is connected to Assistant of SVP office.
Senior Processor (MSU Department)Jun 2015 - Mar 2020
Mashreq Bank

As a Senior Processor in the MSU Department, I play a key role in carefully reviewing applications to ensure accuracy and support the team's success. I compile and present daily and monthly sales data, highlighting key insights and detailed metrics to support management decisions, referrals, and annual presentations. SCOPE OF RESPONSIBILITIES 1. Analyze, scrutinize and finalize applications before submission. 2. Compile and compute daily sales figures and release Day end reports regarding the same. 3. Prepare Daily MIS (Management information system). 4. Prepare ONR (Original not received). 5. Receive and dispatch official departments through e-mail. 6. Classify and organize applications based on their current status, and file them accordingly 7. Ensure compliance of Banking updates and rules and also Governance of policies within the department. 8. Compile and keep entire application, submission of records for the department. 9. Provide best support to Team Managers in maintaining and updating Team performance records. 10. Provide support to Relationship Officers in legal document analysis and various other required procedures.

  • Analyze, scrutinize and finalize applications before submission.
  • Compile and compute daily sales figures and release Day end reports regarding the same.
  • Prepare Daily MIS (Management information system).
  • Prepare ONR (Original not received).
  • Receive and dispatch official departments through e-mail.
  • Classify and organize applications based on their current status, and file them accordingly
  • Ensure compliance of Banking updates and rules and also Governance of policies within the department.
  • Compile and keep entire application, submission of records for the department.
  • Provide best support to Team Managers in maintaining and updating Team performance records.
  • Provide support to Relationship Officers in legal document analysis and various other required procedures.
Customer Service OfficerJan 2011 - Jan 2015
Emirates group (DNATA): Customer Services Team

Responsibilities and Duties o Check in counter staff and Boarding gates o Special Handling (Team Leader) o Excess Baggage Services – Responsible for administering excess baggage fees for all airlines operating out of Dubai International Airport o Crew Counter: Responsible for coordinating with flight captains and cabin crew to ensure their registration and assignment to scheduled flights. o Transfer Desk: Responsible for assisting passengers with transit procedures, including flight connections and interline baggage transfers.

  • Check in counter staff and Boarding gates
  • Special Handling (Team Leader)
  • Excess Baggage Services – Responsible for administering excess baggage fees for all airlines operating out of Dubai International Airport
  • Crew Counter: Responsible for coordinating with flight captains and cabin crew to ensure their registration and assignment to scheduled flights.
  • Transfer Desk: Responsible for assisting passengers with transit procedures, including flight connections and interline baggage transfers.
Admin Officer (Community Services Department HQ)Jan 2009 - Jan 2011
Dubai Police

Responsibilities and Duties o Experience in International Training Services o Event Planning and training for the staff of the General Command and other departments, Schools, Universities and Police Stations.

  • Experience in International Training Services
  • Event Planning and training for the staff of the General Command and other departments, Schools, Universities and Police Stations.